Complaint Procedure

The Dufur School District has board policies KL and KL-AR that outline procedures for members of the public, parents, staff and students to make their concerns known and to afford the district an opportunity to review those concerns and respond to them.

Concerns will be referred through the proper administrative channels for solution before investigation or action by the Board. In working towards resolution at the lowest possible level, the Board advises the public that the proper channeling of complaints involving instruction, discipline, learning materials, district programs or facilities is in the following order:

  • Subject of complaint

  • Principal/Administrator

  • Superintendent or Designee

  • School Board

Complaints about staff members should be resolved with the employee involved first. If the problem or concern cannot be resolved, then a written complaint should be filed with the Principal. If the Principal cannot resolve the complaint, then a written complaint may be filed with the Superintendent.

Complaints about Board policy or administrative regulations or the Principal should be referred directly to the Superintendent.

Complaints about the Superintendent, the Board as a whole or against an individual Board Member should be made to the Board Chair on behalf of the Board.

To review the complete Board Policy, KL - Complaints and KL-AR

Please submit a completed complaint to the Dufur School District Office, 802 NE 5th Street, Dufur, Oregon 97021